Effective Date: 2 September 2016
The Policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the Site and Site owners. Furthermore the way this Site processes, stores and protects user data and information will also be detailed within this Policy.
YOUR USE OF OUR SITE OR YOUR PROVISION TO US OF ANY PERSONAL INFORMATION CONSTITUTES YOUR AGREEMENT TO THIS POLICY, SO PLEASE DO NOT USE THE SITE OR PROVIDE YOUR PERSONAL INFORMATION IF YOU DO NOT AGREE.
2. THE INFORMATION WE COLLECT
The Site and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This Site complies to all UK national laws and requirements for user privacy.
Users contacting this Site and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
We may collect information about your visit and use of the Site, including the pages you view, the links you click, the files you download, the search criteria used and other actions taken in connection with the Site. Additionally, we may collect certain information that your browser sends to every website you visit, such as your IP address, operating system, geographic location, browser type and language, access times and referring Web site addresses.
In order to verify whether you are entitled to access and use certain materials, content and services available from our Site, or to enable us to enhance your Site visit, or to assist you with customer service or technical support issues, we may ask you to provide certain personal information.
Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the Site. This allows the Site, through its server to provide the users with a tailored experience within this Site. Users are advised that if they wish to deny the use and saving of cookies from this Site on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this Site and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this Site uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
4. HOW WE USE YOUR INFORMATION
We collect and use your personal information to analyse trends, track visitor traffic and interest, operate and improve the Site and deliver services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the Site or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; displaying content and advertising that are customised to your interests and preferences; and using your details to subscribe you to any email newsletter program the Site operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Your details are not passed on to any third parties.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues and security announcements. Certain Gyana services may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Gyana and its affiliates. We may also use your information to send you e-mail notifications, newsletters, news feeds and special offers or to otherwise contact you in connection with providing our services to you.
Personal information collected on the Site may be stored and processed in the United Kingdom or any other country in which Gyana or its agents maintain facilities, and by using the Site or a Gyana service, you consent to any such transfer of information outside of your country.
We may also collect public and non-public information from you or third parties and combine it with information collected at the Site.
5. EMAIL NEWSLETTER
This Site operates an email newsletter program, used to inform subscribers about products and services supplied by this Site. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this Site. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this Site's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to us using the details provided at the bottom of this Policy.
Email marketing campaigns published by this Site or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
6. EXTERNAL LINKS
Although this Site only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this Site. (External links are clickable text / banner / image links to other websites, similar to here or Hotel and Leisure Investments.)
The owners of this Site cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this Site and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
7. ADVERTS AND SPONSORED LINKS
This Site may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
8. SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this Site and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This Site nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This Site may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
9. SHORTENED LINKS IN SOCIAL MEDIA
This Site and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/2aQygr).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this Site and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this Site and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
10. OUR COMMITMENT TO DATA SECURITY
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place a variety of security technologies and procedures to help protect your personal information we collect through the Site. If Gyana or one of our service providers is required to disclose or provide notice to you of unauthorised access to or other invasions of certain security systems, you agree that we may provide you notice by either posting notice on our Site or sending notice to any e-mail address we have for you.
11. ACCESSING YOUR PERSONAL INFORMATION
We may provide you the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (user name and password).